To ensure clarity and a smooth experience for our clients, we have outlined our payment and refund terms for online appointments. Understanding these policies will help you navigate our services with ease.
Payment Terms
Advance Payment Requirement: For all online consultations, we require payments to be made at the time of booking. We accept a range of payment methods to facilitate this process.
Insurance Coverage: We advise you to check with your insurance provider regarding coverage for telehealth services. Depending on your policy, we may directly bill the insurer or require you to seek reimbursement after paying upfront.
Consultation Fees: The cost of appointments are based on the specialist’s expertise, the duration of the consultation, and the nature of the medical issue. We ensure transparency in our pricing, and all fees are communicated before booking.
Service Inclusions: Our fee covers the consultation itself. Any additional services such as prescriptions are charged separately.
Refund Policy
Cancellations and Modifications: Our policy states that cancellations or modifications to appointments must be made at least 48 hours in advance to be eligible for a full refund. This allows us to manage our specialists’ schedules efficiently.
Missed Appointments: If you miss an appointment without prior notification, a refund is not possible. We encourage you to inform us in advance if you cannot make the scheduled time.
Technical Difficulties: In the event of technical issues on our end preventing the consultation, we offer the choice of rescheduling or a full refund. If technical problems occur on the member’s side, we handle these situations on a case-by-case basis but ask you to make sure your equipment is working prior to the appointment.
Satisfaction Guarantee: While we aim for the highest satisfaction in our services, if you are not satisfied with your consultation, please reach out to us.
Refund Processing: Please note that refund processing can take some time. We aim to complete all refunds promptly, and the funds should be credited back to your original mode of payment.